Unfortunately, we are NOT accepting new patients at this time; however, you can check with us periodically. We are currently accepting patients for our family doctor waiting list. You have been added to our waiting list, and we will contact you as soon as a capacity becomes available.
We are also pleased to offer appointments to non-registered “walk-in” patients.
You can make an appointment online through our website onemedicalclinic.ca, or call us at 604-937-2520.
You must enter your valid information for online registration (full name, date of birth, address, PHN, etc). Please call us should you experience any difficulties when registering online.
If you have missed your doctor’s call, email us at info@onemedicalclinic.ca or call 604-937-2520 for a callback request. When sending a request to our email, please include your full name and date of birth for a faster reply.
Our doctors work diligently to stay on time, and our staff acts diligently to have patients see doctors. However, please be aware that some patient visits may take longer than others. Also, there are often unexpected delays due to emergency phone calls and complicated appointments requiring extra time.
You can book an appointment with a doctor to assess your condition. You can receive the prescription via email or in person. We can also directly send it to the pharmacy of your choice.
We provide 24-hour Holter/ECG tests to patients who have the requisition. Please consult with our receptionist when you receive one.
Yes. You can make an in-person pap test appointment. Doctors will take a sample of cells from the cervix with a small brush and send them to the lab. A Pap test takes only a few minutes to perform.
You need to report the accident to ICBC to receive a claim number. Then, contact us to make an appointment.
For any other information regarding ICBC, please visit https://www.icbc.com.
If you visit BC for less than three months, you can use your provincial health card, except for Quebec residents. We accept patients who are from overseas or who do not have medical coverage in Canada; however, there will be a charge for patients without valid Canadian medical coverage.
The lists of services not covered by MSP are:
- Any type of forms
- Doctor’s Notes
- Driver medical forms (Yellow and Blue)
Please call us if you have any questions regarding what is not covered by MSP and BCMA recommended fee guidelines. Some fee guidelines are at the bottom of this page.
If your Care Card is not valid on the day of the visit, there will be a charge for the appointment.
We recommend you to contact MSP to resolve the issue.
You will receive a call from us to make a follow-up appointment for the test results if the doctor needs to see you for a follow-up visit. We do not give tests or lab results via phone or to people other than the patient.
Since lab results are kept strictly confidential, you must book an appointment with your designated physician to get your lab results or any other chart-related information.
If you do not receive a follow-up call but want to know about your test results, please call us or book online for your test results or other chart-related information.
You can obtain a copy of your medical records at our clinic through in-person appointments with our doctors. There will be a fee for a copy of medical records according to the BCMA recommended fee guidelines.
If a referral to a specialist is being made for you by our office, either our office or the specialist office will contact you with an appointment time. We send all referrals to the specialist office within 48 hours of your visit. Due to waitlists at the specialist office, the wait time may range from a few weeks to several months. Please note that our clinic has no control over the speed at which you get these appointments.
Policy
Termination of Doctor-Patient Relationship
Maintaining a doctor-patient relationship is essential for the best possible health care for the patient. If this relationship is compromised, they may get discharged per the doctor’s decision. When this occurs, we will provide emergency medical care for a month. The patient needs to find a new family doctor before the expiry of emergency medical care.
Appointment cancellations and No-Shows
Please call us 24 hours in advance to cancel an appointment to give the opportunity to more urgent patients. Our phone hours are from 9 AM to 4 PM.
If an appointment is cancelled on the same day up to three times or a patient does not show up, there will be a $60 missed appointment fee. However, we may waive the fee in case of an emergency.
Transfer of Medical Records
Please note that there is a charge when you request to have your medical records transferred, and the fees are due upon receiving a transfer request form. We follow the BCMA Non-MSP fee schedule for medical record fees.
Forms
As per BCMA’s non-MSP fee schedule guidelines, the patients are responsible for payment for any forms that need to be filled out by the physician because MSP does not cover the completion of forms. Please inform the receptionist before seeing one of our doctors.
